Now we're 100% part of the efex branch network, we're excited to let you know that more improvements to your IT Service experience are rolling out from the start of June.

We're already investing in more people, training & resources, but our IT service delivery is about to become a whole lot better as a result of changes to some of our systems and processes.

To request help please either call us on 08 7127 3000 or email us via service@efex.com.au.

Each time you make a request you'll be sent a ticket number via confirmation email.

As we work through your issue, we'll update you via email when it's assigned to an engineer, when it's in progress and finally when it's completed (as per the example to the right).

Every bit of feedback helps us improve, so each time your issue is resolved, we'd love you to complete our one-click customer satisfaction survey.

If you have any questions in relation to these improvements, please feel free to reply to this email or call us on 08 7127 3000.

Kind regards,

Nick Sheehan
efex CEO